How Do I Change My SASSA Phone Number?
If you receive a SASSA grant, whether it is a social relief of crisis (SRD) grant or any other social support, then you know how important your registered mobile number is. It’s the key to receiving payment updates, status notifications, and otp verifications. But what if you lose access to that number, change sim cards, or mistakenly enter the Wrong Details?
Don’t worry, SASSA allows you to update your mobile number so you can check your status without any issues.
Why Your Registered Phone Number Matters
Your mobile number is directly tied to your SASSA application and status. It’s used to:
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Receive payment notifications or rejection alerts
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Verify your identity through One-Time PINs (OTPs)
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Track your monthly SRD R350 status
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Get updates from SASSA without visiting an office
If your number is outdated or inactive, you might miss critical updates or even face delays in receiving your grant. Don’t forget to check SASSA Grant Dates.
SRD Change Number Easy Steps
SASSA does not currently allow phone number changes through an office visit. You’ll need to follow the digital route instead.
For SRD R350 Grant Beneficiaries:
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Visit the Official SRD Website
Go to https://srd.sassa.gov.za -
Scroll Down to the Section: “Request Names and Surname Update”
While this sounds like a name update, this section also allows for changes in contact details. -
Click on “Click Here to Change Your Cellphone Number”
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Enter Your ID Number
This helps SASSA pull up your application for verification. -
Follow the Prompts
You’ll need to provide:-
The old number (if known)
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Your new cellphone number
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Motivation or reason for the change
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Submit the Request
SASSA will review your request and, if approved, update your number in the system. -
Check for Confirmation
Once updated, you should receive confirmation on your new number, either via SMS or via the SRD portal. You may read the procedure of download moya app.
Who Can Change Their SASSA Phone Number?
You can change your phone number with SASSA if:
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You are an approved SRD R350 grant applicant
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You no longer have access to your old phone number (SIM lost, stolen, or changed)
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You need to correct a mistake made during the application process
Important: You must still have access to your ID number and email address if one was used during registration.
Those updating contact details to receive grant notifications usually begin with the R350 SASSA application, which ensures eligibility before any changes can be made.
When Will the New Number Take Effect?
If your update is successful, you’ll usually receive a confirmation SMS within 5 to 7 business days. After that, all future SASSA communications, like payment alerts and verification codes, will be sent to your new number. Get info about SRD Status Check.
What If I’m Not an SRD Applicant?
For other grants (child support, older persons, disability, etc.), contact your nearest SASSA local office or call the SASSA helpline at 0800 60 10 11. Phone number changes for these grants may require:
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Your South African ID
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A written affidavit
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Proof of the new cellphone number (SIM card ownership proof, if available)
Frequently Asked Questions
1. Can I change my SASSA phone number without the old number?
Yes. If you no longer have access to your old number, you can still request a change by verifying your identity with your ID number on the SRD website.
2. How long does it take to update my SASSA phone number?
It usually takes 5 to 7 working days, but this can vary depending on SASSA’s processing times.
3. Can I update my number at a SASSA office?
For SRD grants, changes must be done online only. For other grants, you can go to your nearest SASSA office with valid ID and supporting documents.
4. Will I lose my grant if I don’t change my phone number?
Not immediately, but you might miss important notifications about payment status, OTPs for verification, or appeals.
5. What should I do if I submitted the wrong number during the initial application?
Visit https://srd.sassa.gov.za, click the option to change your cellphone number, and follow the guided steps.
Your SASSA phone number is more than just a contact detail—it’s your digital lifeline to receiving critical grant information. Whether you’ve changed your number, lost your phone, or made a typo during application, updating your number is not only possible, it’s straightforward when you follow the correct steps.
Take a few minutes today to make sure your contact info is up to date. That way, you won’t miss a payment update or important verification step tomorrow.
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